Course curriculum

  • 1

    Course Introduction

  • 2

    Customer Service

    • What is the Difference? Customer Service and Public Relations

    • Customer Relations Video

    • Resolving Conflict Video

    • Role of Security Officer with Lead Instructor
  • 3

    Public Relations

    • Public Relations

    • Public Relations

    • Courtesy and Etiquette

    • Relationship with Media
  • 4

    Exam for CEU's

    • Taking the Exam